We offer a 7 day return policy. Please refer to our returns and refunds section for additional details.
Yes, although it should fall under our returns/exchanges policy listed here.
We are unable to modify an order once it is placed.
Please ensure all billing and shipping details are correct prior to finalizing your payment. We are unable to modify or add to an address once your order has been placed.
If the order is not shipped, reach out to us and we can attempt to cancel it. Once shipped we are unable to modify/cancel the order.
Yes. In certain scenarios we may be able to cancel your order before it is shipped. Please reach out to us at support@sportcheckr.com
At Sportcheckr, we do our best to monitor product information to ensure accuracy. However, there are occasions where we experience an inventory error.
When an item goes out of stock, we remove it from your order and have the remainder of your order shipped. Rest assured that you will not be charged for the cancelled item(s). Please allow 3-to-5 business days for the changes to be reflected on your method of payment.
We sincerely apologize for this inconvenience.
When you place an order, we request pre-authorization from your method of credit card payment. You will only be charged when your order has shipped.
In the event your order has been cancelled, we will void the pre-authorization. It may take 3 to 5 business days for your financial institution to remove the pre-authorization from your account.
We may have sent your order in multiple shipments. To verify, please check the shipping confirmation email and the packing slip included in the parcel. The packing slip will confirm which items you can expect to find inside.
If an item is missing, please contact our Customer Care team within 7 days of receiving your package. We will do our best to find a solution as quickly as possible.
If your item is damaged, please contact the Customer Care team within 30 days of receiving your package. Please include your order number, a photo of the damaged product, and any other helpful details. We will do what we can to find the best solution.
A return or exchange may also be processed depending the outcome of the inspection.
Please reach out to us through our contact page and we will assist you further.
At Sportcheckr, we carefully monitor product information, promotions, and pricing to always ensure accuracy. Unfortunately, certain errors out of our control may occur from time to time. Please be advised that all prices are subject to change at any time and without any prior notice.
The items and prices available on the sportcheckr.com website at the time of purchase shall be the final ones.
We offer free shipping for orders over $299 before taxes. A flat-rate shipping fee of $12 (excluding tax) will be applied to orders under $299. Shipping fee is non-refundable unless the product delivered was damaged.
Please note, we cannot deliver to P.O boxes
We’re doing our best to process and ship orders out as quickly as possible. We will process and ship your order within 2 business days after the order was placed.
Orders placed on sportcheckr.com may be shipped by one or more carriers.
Once your order has shipped you will receive an email notifying you your order/part of your order has shipped. This email will contain your tracking number and a hyperlink to track your order. Please select “track your order” for all carrier and shipping updates.
We assign a tracking number to your package when it is packed and ready to be shipped. Once your package has arrived at the carriers sorting facility, your tracking details will be updated. This may take up to 48 hours from the time your order leaves our facility. Please continue to track your order through the carriers website provided in your shipping confirmation email.
We will always do our best to send items in one shipment. However, your order may arrive in multiple shipments, depending on where your items are located in our fulfillment network.
During this time, carriers only request signatures for shipments that are above $700. Carriers do not require signatures for deliveries at the door for any shipment under $700. If you will not be home at the estimated time of delivery, please contact the Customer Care team and we will communicate with the carrier to have it sent to the nearest holding facility for you to collect.
Carriers will leave your order in your mailbox or by the door if it is safe to do so. When this is not possible, a notice card may be left at the address indicating the post office where you can pick up your order, or the carrier may attempt to redeliver your order. If your order is showing as delivered and you have not received it, please contact the Customer Care team within 7 days of your delivery status.
There are a few reasons why your order may be returned to sender:
Once your item has been successfully returned to sender and your return has been processed, you will receive an email confirmation and a refund to your original form(s) of payment.Shipping charges will not be refunded for orders that were returned.
We are not able to re-ship returned packages, please place a new order to receive your items.
Currently we only offer shipping in USA with plans to extend to Canada.
If your order is sent in multiple shipments, your method of payment will be charged for each shipment. Please keep in mind that you will never be charged for more than the amount quoted at checkout.
If the price of an item you recently purchased has been reduced, we will happily perform a one-time sale adjustment at your request. For qualifying items purchased online, please contact the Customer Care team within 7 days of placing your order. The item must still be in stock and must be available in the same colour and size.
We currently do not price match with other retailers but this may change in the future.
We have multiple payment methods currently available for your ease of use, unfortunately we do not offer gift cards at the moment.
