Returns with a valid receipt can be made within 30 days at any of our retail location, and refunds will be issued to the original form(s) of payment. Collingwood cannot accept online returns at this time.
We will only accept returns on items that are in its original condition: unworn, unused, and unwashed with all the original tags and packaging intact. Swimwear must be returned with a hygiene strip attached in order to qualify for a return or exchange.
We do not accept returns or exchanges on gift cards, undergarments, or products that are worn or damaged. Gift cards and undergarments are FINAL SALE.
Clearance items with cent ending in .94 are Final Sale. Clearance items are not eligible for Refund, Exchange, Store credit or Gift cards.
No. In-store purchases must be exchanged or returned at a Sporting Life location.
We are unable to modify an order once it is placed.
Please ensure all billing and shipping details are correct prior to finalizing your payment. We are unable to modify or add to an address once your order has been placed.
We are unable to cancel an order once it is placed
At Sporting Life, we do our best to monitor product information to ensure accuracy. However, there are occasions where we experience an inventory error.
When an item goes out of stock, we remove it from your order and have the remainder of your order shipped. Rest assured that you will not be charged for the cancelled item(s). Please allow 3-to-5 business days for the changes to be reflected on your method of payment.
We sincerely apologize for this inconvenience.
When you place an order, we request pre-authorization from your method of credit card payment. You will only be charged when your order has shipped.
In the event your order has been cancelled, we will void the pre-authorization. It may take 3 to 5 business days for your financial institution to remove the pre-authorization from your account.
If you placed an order with a gift card, all gift cards are fully captured when you place your order. If your order was cancelled, a new gift card will be issued within 36 hours of the cancellation. It will be sent to the email address associated with the order. If you do not receive a gift card within 36 hours, please reach out to the Sporting Life Customer Service Team.
We may have sent your order in multiple shipments. To verify, please check the shipping confirmation email and the packing slip included in the parcel. The packing slip will confirm which items you can expect to find inside.
If an item is missing, please contact our Customer Care team within 30 days of receiving your package. We will do our best to find a solution as quickly as possible.
If your item is damaged, please contact the Customer Care team within 30 days of receiving your package. Please include your order number, a photo of the damaged product, and any other helpful details. We will do what we can to find the best solution.
A return or exchange may also be processed in-store at the discretion of the manager on duty. Please bring the damaged item, all packaging, and a valid receipt with you.
Customers can return or exchange the defective merchandise within 30 days of purchase for a full refund at any store location. Customers must present proof-of-purchase at the time of the return. After this 30-day window, customers will need to reach out to the manufacturer.
We cannot process refunds for damaged items by mail.
At Sporting Life, we carefully monitor product information, promotions, and pricing to always ensure accuracy. Unfortunately, certain errors out of our control may occur from time to time. Please be advised that all prices are subject to change at any time and without any prior notice.
The items and prices available on the SportingLife.ca website, are not necessarily the same as the items and pricing within our “bricks and mortar” retail locations.
We offer free shipping for orders over $99 before taxes. A flat-rate shipping fee of $10 (excluding tax) will be applied to orders under $99. Shipping fee is non-refundable.
Please note, we cannot deliver to P.O boxes
Yes, we’re offering in-store pickup at select locations!
If the item you are wishing to purchase is not available at the location of your choice, it will not be eligible for in-store pickup. We do not ship product between stores. If an item is not available for in-store pickup it will have to be ordered and shipped to your home. To learn more, click here.
Buy online, pickup in-store:
We’re doing our best to process and ship orders out as quickly as possible. However, due to an increase in online orders, it may take up to 5 business days to receive your shipping confirmation with a tracking number.
Orders placed on SportingLife.ca may be shipped by one or more carriers.
Once your order has shipped you will receive an email notifying you your order/part of your order has shipped. This email will contain your tracking number and a hyperlink to track your order. Please select “track your order” for all carrier and shipping updates.
We assign a tracking number to your package when it is packed and ready to be shipped. Once your package has arrived at the carriers sorting facility, your tracking details will be updated. This may take up to 48 hours from the time your order leaves our facility. Please continue to track your order through the carriers website provided in your shipping confirmation email.
We will always do our best to send items in one shipment. However, your order may arrive in multiple shipments, depending on where your items are located in our fulfillment network.
During this time, carriers only request signatures for shipments that are above $700. Carriers do not require signatures for deliveries at the door for any shipment under $700. If you will not be home at the estimated time of delivery, please contact the Customer Care team and we will communicate with the carrier to have it sent to the nearest holding facility for you to collect.
Carriers will leave your order in your mailbox or by the door if it is safe to do so. When this is not possible, a notice card may be left at the address indicating the post office where you can pick up your order, or the carrier may attempt to redeliver your order. If your order is showing as delivered and you have not received it, please contact the Customer Care team within 30 days of your delivery status.
There are a few reasons why your order may be returned to sender:
Once your item has been successfully returned to sender and your return has been processed, you will receive an email confirmation and a refund to your original form(s) of payment.
We are not able to re-ship returned packages.
Sporting Life does not offer shipping outside of Canada.
If your order is sent in multiple shipments, your method of payment will be charged for each shipment. Please keep in mind that you will never be charged for more than the amount quoted at checkout.
If the price of an item you recently purchased has been reduced, we will happily perform a one-time sale adjustment at your request. For qualifying items purchased online, please contact the Customer Care team within 14 days of placing your order. The item must still be in stock and must be available in the same colour and size. In store purchases requiring a price adjustment need to be completed at one of our retail stores.
If the item is being advertised by another authorized Canadian retailer, the following criteria must be met:
This policy does not apply to advertising errors or misprints, demo products, coupons, special and/or limited-time savings events (i.e. Flash Sales, Black Friday, Cyber Monday, Boxing Day, grand openings, closeouts). The conditions of our price match policy may be modified without notice.
Yes, we accept gift cards as a form of payment. Please note that you can apply a maximum of 2 gift cards per order.
If the total cost of your order exceeds the value of your gift cards, you can pay the remaining balance with either a credit card or PayPal.
